Yabagi isah Musa

C18 cantonment Street lokoja,kogi state, 06, Lokoja, Nigeria.

About

Results-driven Computer Science graduate with 6+ years of progressive experience in IT support and systems administration, including a recent role in the financial sector. Proven ability to optimize system performance, resolve technical issues efficiently, and maintain robust IT infrastructure. Eager to leverage strong problem-solving and interpersonal skills to contribute to innovative technological solutions and drive organizational success.

Work

Heritage Bank PLC

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IT Regional Support

Lagos, Lagos State, Nigeria

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Summary

Provided comprehensive IT support and infrastructure maintenance for regional banking operations, ensuring system reliability and user productivity.

Highlights

Provided critical technical support to banking staff, resolving an average of 15+ daily IT issues related to hardware, software, and network connectivity, minimizing operational downtime.

Maintained and troubleshot regional IT infrastructure, including servers, workstations, and peripherals, ensuring 99.5% system uptime for critical banking applications.

Implemented and enforced IT security protocols and best practices, safeguarding sensitive financial data and ensuring compliance with industry regulations.

Assisted with the deployment and configuration of new hardware and software systems across regional branches, enhancing technological capabilities and user experience.

Collaborated with central IT teams to escalate complex issues and contribute to long-term solutions, improving overall IT service delivery.

Government Girls Science College (via NYSC)

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IT Support & Educator

Bida, Niger State, Nigeria

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Summary

Contributed to educational mission by providing IT assistance and basic computer literacy training within a science college setting during national service.

Highlights

Provided technical assistance and troubleshooting for staff and students, resolving hardware and software issues to ensure smooth operation of computer labs.

Conducted basic computer literacy workshops for students, improving digital skills and access to educational resources for over 50 individuals.

Managed and maintained school's IT equipment, including desktops and projectors, ensuring functionality for academic and administrative purposes.

Assisted with network connectivity and internet access for educational platforms, supporting remote learning initiatives.

FOIMM TECHNOLOGY ENTERPRISE

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Industrial Trainee, IT Support

Lagos, Lagos State, Nigeria

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Summary

Gained practical experience in IT support and system maintenance through industrial training, applying foundational computer science principles.

Highlights

Assisted senior technicians in diagnosing and resolving hardware and software malfunctions for client systems, improving response times by 10%.

Participated in the installation and configuration of operating systems and applications, ensuring optimal performance for new deployments.

Conducted routine system checks and preventative maintenance, contributing to the proactive identification of potential issues.

Supported basic network troubleshooting and connectivity issues, ensuring reliable internet access for office operations.

DOTCOM COMPUTERS

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Computer Trainee / Technical Assistant

Lagos, Lagos State, Nigeria

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Summary

Acquired foundational computer skills and practical application knowledge through intensive computer training, laying groundwork for IT career.

Highlights

Mastered core computer applications including Microsoft Office Suite (Word, Excel, PowerPoint) and internet navigation, enhancing digital proficiency.

Learned fundamental hardware components and basic assembly/disassembly processes, developing a practical understanding of computer architecture.

Gained exposure to operating system installation and basic troubleshooting techniques, supporting system functionality.

Assisted in data entry and file management tasks, ensuring organized and accessible digital records.

Education

Universite Bilingue Libre Du Togo

Lomé, Lomé, Togo
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Bachelor of Science (B.Sc) Computer Science Grade:

Languages

English

Skills

Technical Support

Help Desk Support, Hardware Troubleshooting, Software Installation, System Diagnostics, Network Troubleshooting, IT Service Management, Ticketing Systems.

System Administration

Operating System Management (Windows, Linux Basics), Server Maintenance (Basic), Data Backup & Recovery, Cybersecurity Best Practices, Infrastructure Monitoring.

Networking

LAN/WAN Configuration (Basic), TCP/IP, Network Connectivity, Wireless Networks.

Software & Applications

Microsoft Office Suite (Word, Excel, PowerPoint), Enterprise Software Support, Application Deployment.

Professional Skills

Problem Solving, Analytical Thinking, Team Collaboration, Interpersonal Communication, Time Management, Project Support, Customer Service, Policy Adherence, Results-Oriented.

References

NDAGI MUSA DIRISU

Immigration Officer, +2348038790039